Case Study: DKSH boosts lead conversions with Kommunicate

DKSH boosts lead conversions across 6 websites with Kommunicate

DKSH, a global provider of market expansion services, faced challenges with losing quality leads and low conversion rates across its 34 local websites. With over 3,000 products, visitors struggled to find information, and the slow process of requesting quotes via email caused many prospects to abandon their inquiries. To better engage customers who preferred instant chat, DKSH turned to Kommunicate for a solution.

DKSH implemented Kommunicate's chatbot, starting with their Malaysia website. The solution was easy to set up and quickly evolved from collecting visitor information to providing comprehensive product details and seamlessly transferring complex queries to live agents. This resulted in a substantial increase in high-intent leads and a higher conversion rate compared to other channels. The ROI significantly exceeded the cost of the chatbot, leading DKSH to expand its use of Kommunicate to five additional countries.

DKSH