Case Study: California State University, San Bernardino supports students and staff 24/7 with Kommunicate

CSUSB Partners With Kommunicate to Support their Students, Staff, and Faculty 24*7

California State University, San Bernardino (CSUSB) is a large university serving around 20,000 students plus 3,500 faculty and staff, and it needed a better way to answer questions across multiple service areas. CSUSB turned to Kommunicate to help provide fast, reliable access to information for students, staff, faculty, and even parents and outsiders through chat-based support.

With Kommunicate, CSUSB implemented a multi-chatbot and human handoff setup for areas like financial aid, parking assistance, and technology support, along with operators and agents to manage complex conversations and reassignments. The result was a flexible support system that handled a large volume of daily requests, improved response speed and availability, and gave users a dependable way to get help 24/7.

California State University, San Bernardino

Michael Casadonte

Director of Digital Transformation