Case Study: ConTe.it automates 90% of customer conversations with Kommunicate

Conte.IT Boosted Customer Satisfaction by Automating 90% of their Conversations

ConTe.it is an Italian car insurance company with close to 500 employees that wanted to give customers more autonomy and reduce dependence on live agents for routine tasks like policy renewal and cancellation. To address repetitive customer questions quickly and improve self-service, ConTe.it began exploring chatbots and worked with Kommunicate to build a customer support experience for its website and personal area.

Kommunicate provided the chatbot builder and UI layer on top of tools like Google Dialogflow, along with integrations, analytics, bot-to-human handoff, and support for testing and iteration without heavy coding. With Kommunicate, ConTe.it reported automating 90% of conversations, improving customer satisfaction, and achieving near-100% uptime while scaling its chatbot across the customer journey.

ConTe.it