Case Study: Epic Sports automatically resolves 60% of customer requests with Kommunicate

Automatically resolving 60% of customer request at Epic Sports – The Kommunicate Way

Epic Sports is a leading US e-commerce retailer of sports apparel and accessories that puts customer support at the center of its business. As the company grew, its support team struggled to handle customer inquiries efficiently through phone and email alone, creating pressure to scale service without expanding the team too much.

Kommunicate helped Epic Sports shift customer requests to Kommunicate chat, integrated with Google’s Dialogflow, to automate repetitive support tasks. The platform was quick to implement and customizable, and it reduced customer-related emails and phone calls while automatically containing 60% of incoming customer service requests.

Epic Sports

Tom Bulis

Principal Software Engineer