Case Study: AMREF Health Africa automates 63% of incoming queries with Kommunicate

AMREF Health Africa Automatically Resolved Over 63% Of Their Incoming Queries

AMREF Health Africa, one of Africa’s largest non-governmental healthcare organizations, needed a better way to support users during the 2020 shift to virtual operations. With learners across multiple time zones and a high volume of repetitive requests such as password resets and enrollment questions, the team looked for a chatbot solution to reduce reliance on human agents. They chose Kommunicate for its chatbot platform and integration capabilities.

Kommunicate’s chatbot was integrated into AMREF Health Africa’s platform to automate common support queries and improve availability for users. The solution has been reliable over more than a year and, according to the case study, has automatically resolved more than 63% of incoming user queries, significantly reducing the workload for AMREF’s support team.

Amref Health Africa