Case Study: B_Entertained DJs and More increases response speed by 50% with Kommo

How B_Entertained DJs and More increased response speed 50%

B_Entertained DJs and More, a top entertainment and service provider for events, was struggling to keep up with leads and follow-ups as the team handled bookings, sales, and customer service manually. Before using Kommo, response times could take more than 6 hours, causing leads to slip away and slowing growth. The company adopted Kommo as a CRM for event planners to bring structure to communication and improve speed.

Kommo implemented customizable pipelines, automation, reminders, and Salesbot workflows across channels like web forms, social media, calls, and referrals. As a result, B_Entertained DJs and More cut average response time from 6 hours to 3 hours, improving efficiency and visibility into the sales cycle while setting a goal to respond within one hour in the future.

B_Entertained DJs and More

Stacy Sheldon

Project Manager