Case Study: Children’s Mercy achieves seamless, scalable video communications and improved employee engagement with Kollective Technology

Creating an exceptional healthcare organization improving employee engagement through video

Children’s Mercy Hospital, a pediatric health system with 8,219 employees across 26 locations, faced failing broadcast technology that couldn’t scale for internal video—creating poor user experiences and network strain—and the CEO gave a 90‑day mandate to fix it. After evaluating options tied to their Microsoft Office 365 upgrade, they selected Kollective to modernize video communications alongside Microsoft Stream.

Kollective deployed its enterprise content delivery platform and Kollective IQ analytics to enable near‑limitless scalability, offload up to 99% of video bandwidth, and improve delivery and troubleshooting. As a result, Kollective helped Children’s Mercy Hospital run flawless CEO Town Halls with 500+ endpoints, eliminated network strain without costly bandwidth or hardware upgrades, and significantly increased employee engagement and internal communication.

Children’s Mercy

Morgan Waller

Director of Telemedicine Professional Services