Case Study: a Fortune 50 food and beverage company achieves $1M+ in annual savings with Kognitos

Kognitos Enables Global Food and Beverage Leader to Save 92,000 Hours Annually with a Single Process

A major multinational food and beverage company faced challenges in managing global service operations and customer rewards programs across over 200 countries. Its legacy systems for processing multi-lingual ServiceNow tickets and manually reviewing millions of receipts for fraud were slow, costly, and difficult to audit. The organization needed a solution from Kognitos to increase automation speed, reduce operating costs, and handle structured data in any customer language.

Kognitos implemented its English-based automation platform to address these challenges. The solution automated the ServiceNow intake process with a custom endpoint that instantly routes tickets in any language to the correct team. It also streamlined the high-volume receipt review workflow, improving speed and fraud control. This resulted in measurable outcomes for the customer, including over 92,000 hours saved annually and a reduction in costs of over $1 million.