Case Study: DISH Network achieves 97% faster audit processing with Kognitos

Dish Network Slashes Lease Audit Processing Time by 97% for 29,500 Hours Saved Annually

DISH Network faced a significant operational challenge with its Boost Mobile brand, needing to automate the complex and time-consuming manual audit of thousands of customer leases. The existing process was a major bottleneck, requiring extensive labor to handle diverse document formats and vendor agreements, and previous automation solutions had failed to provide the necessary adaptability and usability. They turned to the Kognitos automation platform to find a scalable solution that could be managed by their business teams.

Using Kognitos, DISH Network automated the entire lease audit processing workflow. The platform, which uses natural language, extracts key data from emailed documents, applies business rules, and integrates with systems like Snowflake. This solution drastically reduced the audit time for a single lease from 30 minutes to under a minute. The implementation by Kognitos resulted in an annual saving of 29,500 hours, a 97% reduction in processing time, and allowed the team to handle audits in parallel at scale with complete accuracy.

DISH Network