Case Study: a reputed medical healthcare company achieves faster approvals and quicker query responses with Kodak Alaris document capture solutions

High Quality Capture Needed For Healthcare

A reputed medical healthcare company in Gurgaon, India, faced significant challenges due to its heavy reliance on paper-based processes for managing patient and employee records. This led to long turnaround times, declined patient requests, and a drop in productivity. Their initial attempts at digitization resulted in poor image quality and high maintenance costs. The company turned to vendor Kodak Alaris to implement a robust document capture and management solution to address these inefficiencies.

Kodak Alaris implemented its Kodak i2400 Scanners, which provided high-quality images and were low maintenance. This solution automated the company's processes, significantly reducing operational costs and turnaround times. The measurable results included shorter approval timelines, a quicker response to queries, and a significant reduction in paper reliance. This enhanced productivity and enabled the company to achieve absolute customer delight, allowing it to better service its customers.