Case Study: Huws Gray boosts efficiency and customer satisfaction with Kodak Alaris document capture

Huws Gray achieves ROI in less than 1 year with Kodak Alaris

Huws Gray, a building materials merchant, faced challenges with its manual, paper-based proof-of-delivery process. Documents were often lost or damaged, leading to time-consuming customer inquiries about invoices. To enhance efficiency, Huws Gray partnered with Kodak Alaris to digitize these shipping documents using KODAK i2000 document scanners and KODAK Capture Pro software.

The solution implemented by Kodak Alaris involved installing scanners at each branch to capture documents immediately upon the truck driver's return. Each document was barcoded and scanned to automatically match the proof of delivery with the original order in the system. This drastically reduced response times to customer inquiries. The investment achieved a full return in under one year, saving significant time in document lookup and improving back-office efficiency.

Huws Gray