Case Study: Wrocław Airport improves 24/7 passenger support with KODA chatbot

Wrocław Airport pioneers chatbots Poland’s first aviation virtual assistant.

The Wrocław Airport sought to automate communication with passengers and provide streamlined, 24/7 customer service year-round. Their challenges included enhancing usability and making their communication tools more attractive. To address this, they partnered with vendor KODA to implement an aviation virtual assistant chatbot.

KODA implemented a ready-to-use chatbot for Wrocław Airport, developed through a detailed process of analysis and testing. The solution has handled over 60,000 conversations and more than 600,000 messages from 30,000 users, answering 70% of all inquiries independently. The airport reported that the investment significantly boosted passenger satisfaction by providing immediate, efficient support.

Wrocław Airport

Monika Półtorzycka-Jon

Marketing and Public Relations Manager