Case Study: Veritas Group automates caregiver surveys with KODA voicebot

Veritas Group’s survey automation 5500 caregiver voices heard

Veritas Group, a company specializing in elderly care in Germany, faced a challenge in collecting essential survey data from its caregivers. The existing web survey had a low completion rate, forcing recruiters to spend over 80 hours per month on time-consuming phone interviews. Partnering with vendor KODA, they sought to automate this process to free up recruiters for other tasks.

KODA implemented a voicebot solution using VoiceAI Connect technology to conduct the automated surveys. The voicebot successfully handled complex conversations with over 20 questions and achieved a 50% automation rate. The results were significant, with over 5,500 caregiver voices heard, 3,000 full surveys collected, and 14,000 calls successfully completed, allowing Veritas Group to gather valuable data independently.

Veritas Group

Macin Turek

Project Manager