Case Study: GAMIVO reduces support chats by 60% with KODA chatbot

From 24/7 global demands to 60% time savings

GAMIVO, a major Polish online platform for video games and digital goods, faced a significant increase in customer inquiries from its global user base. To support its consultants and efficiently handle common questions, GAMIVO partnered with vendor KODA to implement an AI-powered chatbot solution integrated with its Zendesk system and customer database.

KODA developed and implemented a tailored chatbot that could automatically answer over 80% of customer questions. This solution resulted in a 60% reduction in chats requiring a consultant and handled over 120,000 users within 18 months. The implementation by KODA successfully freed up consultant time, provided instant customer support, and significantly improved operational efficiency for GAMIVO.

GAMIVO

Rafał Łowiński

Head of Customer Service