Case Study: a large UK electricity provider achieves seamless, secure customer access with Kocho

Large UK Electricity Provider cuts admin overhead by 99% with Kocho

A large UK electricity provider faced challenges with an aging, on-premises customer login system that was costly to maintain and posed security risks. They partnered with Kocho to modernize their external access solution and improve the experience for their 60,000 business customers using Azure AD B2C.

Kocho designed and deployed a fully branded Azure AD B2C solution, creating two separate, seamless login journeys for standard business accounts and third-party intermediaries. The new system handles over 67,000 sign-ins every 90 days and eliminated 99% of admin overhead and helpdesk requests. This provided substantial time and cost savings for the client while significantly enhancing security with modern authentication.