Case Study: Dojo achieves stronger security and scalable identity with Kocho

Dojo cuts first-line support by 65% with Kocho

The customer, Dojo, a rapidly growing UK fintech company processing over £34 billion in transactions annually, faced security and scalability challenges due to legacy infrastructure and a patchwork of identity management systems. This led to inefficiencies, rising costs from license sprawl, and security vulnerabilities. They partnered with vendor Kocho to implement a cloud-first identity strategy using Microsoft Entra.

Kocho implemented a solution that unified identity management across multiple cloud platforms, enabling advanced controls and automation. The results for Dojo included enhanced security, a 65% reduction in first-line support tickets, and over £80,000 in annual savings by eliminating license bleed. The solution also accelerated the onboarding process for new users from two days to under an hour.

DOJO