Case Study: Largest Mutual Fund and Financial Services Company improves customer experience and mobile testing efficiency with Kobiton

One of the top 5 largest mutual fund and financial services company improves customer experience and mobile testing efficiency with

Largest Mutual Fund and Financial Services Company, a global financial services firm with more than 30 business units across 18 geographies, faced mobile digital experience issues and needed a cost-effective way to give thousands of distributed engineers and support reps access to a wide variety of physical devices. After evaluating mobile testing solutions, the company selected Kobiton to address device sprawl, rising OS churn, and the high cost and idle time associated with maintaining multiple device pools.

Kobiton deployed an on‑premises private real‑device cloud (Kobiton’s Mobile Experience Platform) that consolidated devices into a single, shareable 24x7 pool with tool‑agnostic automation and DevOps integrations. The initial rollout put Kobiton into the hands of 300 call‑center reps across five locations (with plans to extend to 5,000), supported 30 business units in 18 locations, and produced measurable gains: fewer devices required, reduced engineer wait times and support call durations, faster fixes through logs and recordings, quicker onboarding (up and running within an hour), and improved customer satisfaction.