Case Study: Australia for UNHCR boosts donations with Koben Digital

Australia for UNHCR boosts organic conversions by 28% with Koben Digital

Australia for UNHCR was facing challenges with its underperforming donation system, which was slow, prone to errors, and inflexible. This led to donor frustration, cart abandonment, and an inability to process multiple payment types. Koben Digital was engaged to address these issues and transform the donation experience.

Koben Digital implemented a new solution featuring a personalized, multi-gateway payment system via Paydock, automated receipt generation, and a flexible form builder integrated into the Umbraco CMS. This resulted in a reliable and efficient donation process, leading to a 30% increase in organic search traffic, a 28% rise in organic conversions, and a 53% improvement in user stickiness for Australia for UNHCR.

Australia for UNHCR