Case Study: Queensland Medical & Dental Equipment Provider streamlines B2B and B2C eCommerce with Kobe Creations

Queensland Medical & Dental Equipment Provider eliminates manual invoice processing with Kobe Creations

The customer, Queensland Medical & Dental Equipment Provider, faced challenges with an outdated eCommerce website that failed to showcase its vast inventory and required manual, inefficient payment reconciliation and data entry into its JIWA Financials system. They engaged Kobe Creations to build a modern, integrated eCommerce solution to streamline operations for their diverse B2C and B2B customer base.

Kobe Creations developed a WordPress and WooCommerce website fully integrated with the client's JIWA ERP system. This solution automated inventory, customer, and invoice syncing, and added self-service features like online invoice payment and quote requests. The results for the client included completely transformed and more efficient online business operations, the elimination of manual processes, and an enhanced customer experience, allowing for significant business growth.