Case Study: Reed Smith LLP improves intranet usability and engagement with Knox Design Strategy

Reed Smith LLP boosts intranet click-through rate by over 70% with Knox Design Strategy

Reed Smith LLP, a leading global law firm, faced challenges with its outdated and cumbersome intranet. The platform was difficult to navigate, not mobile-friendly, and did not align with the firm's current brand. They engaged Knox Design Strategy to redesign the intranet within a SharePoint environment, aiming for a modern and intuitive user interface that could effectively organize vast amounts of content.

Knox Design Strategy collaborated with the firm's internal teams to design a fully responsive and cohesive intranet. The solution greatly improved navigation and personalization. The results were significant, with a measured over 70% increase in click-through rates, indicating information was much easier to find. A firmwide survey confirmed that the majority of users were very impressed with the overall design, navigation, and ease of use.

Reed Smith LLP