Large Online Retailer Facilities Management - Customer Case Study

When a large online retailer based out of the Pacific Northwest wanted a system to monitor the various aspects of their facilities and respond to issues instantly they turned to know’N’act. With know’N’act, they gained the ability to empower all their employees to be voluntary, quasi-inspectors on the go. Armed with their ubiquitous smartphones, anyone who sees an issue or just wants to provide thoughts for improvement at the cafeterias, conference rooms, vending machines or shuttle buses, can provide feedback by scanning a QRC, NFC tag or entering a URL. The know’N’act system routes the alerts to the appropriate technicians for that particular item (whether vending machine, conference room or other), logs a trouble ticket into their Remedy system and provides instant visibility into status. With the Alert Escalation system in know’N’act, the facilities team can ensure that issues are addressed within a certain time period or the alert goes up the chain of management. With rich reporting, the team has a real-time dashboard to monitor the health of their entire infrastructure, correct issues and provide the means for employees to get issues heard and addressed fast.