Case Study: Seattle Art Museum achieves real-time guest feedback and deeper engagement with know'N'act

know’N’act helps the Seattle Art Museum reach guests on deeper level

Seattle Art Museum (SAM) needed a way to capture guest sentiment in real time during its Diwali Ball gala and quickly respond to any issues as they arose. To do that, SAM turned to know’N’act, using its system to gather immediate feedback and give staff a better understanding of guest perceptions on the spot.

With know’N’act, SAM was able to send instant alerts to staff, reach out to guests who reported satisfaction issues, and also run a sweepstakes program that boosted interest and audience engagement. The solution delivered real-time, location-based, actionable insights and rich reporting, helping SAM improve operations, strengthen guest relationships, and support a more responsive event experience.

Seattle Art Museum