Case Study: MOD Pizza deepens customer connections with know'N'act

Know’N’act helps MOD Pizza create a deeper customer connect

MOD Pizza, the fast-growing Seattle-area pizza chain known for its customer-first experience, needed a more flexible and scalable way to manage customer feedback as it expanded. The company wanted to identify store- or shift-specific issues quickly, group stores for regional oversight, escalate alerts automatically, and route important feedback to leadership. To meet these needs, MOD Pizza turned to know’N’act.

know’N’act replaced MOD Pizza’s existing SMS/text-based feedback system with a more customizable platform that could support alerting, escalation, and centralized visibility. The solution helped MOD Pizza respond faster to customer concerns, connect with dissatisfied guests before they left the store, and improve operational handling of feedback. According to the case study, customer response rates rose dramatically and the company gained better control over feedback across all locations.

MOD Pizza

Scott Svenson

Founder & CEO