Case Study: Mayuri engages customers and increases revenue with know'N'act

know’N’act helps Mayuri engage customers and increase revenue

Mayuri, a well-known food and services business in the Redmond/Bellevue area near Seattle, wanted a more effective way to engage customers, gather feedback, and better understand customer perceptions so it could deliver exceptional service. The company turned to know'N'act for a real-time customer engagement and feedback solution.

Using know'N'act, Mayuri captured customer feedback in real time, set up instant alerts for staff, and used built-in tools such as location-based insights, reporting, and a coupon system to encourage repeat visits. As a result, Mayuri saw hundreds of customers respond with valuable feedback, built stronger ongoing relationships with customers, and drove increased repeat business and revenue.

Mayuri