Case Study: Arizona State University improves shuttle service feedback with know'N'act

know’N’act helps ASU provide smoother ride for students

Arizona State University (ASU), one of the largest universities in the U.S., needed a better way to monitor and improve the performance of its campus shuttle service across multiple routes and stops. ASU turned to know’N’act to gather rider feedback in real time and understand service issues with more location context and actionable detail.

With know’N’act, ASU implemented a real-time feedback system for riders at stops and on buses, along with an intelligent response manager that routed urgent alerts to the right staff. The solution helped ASU set a benchmark for shuttle service quality, track performance over time, and address issues as soon as they arose, leading to smoother operations and quicker response times.

Arizona State University