Case Study: QuickMS improves Qrew adoption with K-NOW from Knowmore

QuickMS a Digital Adoption Platform to improve the user experience of their Qrew software

The customer, QuickMS, faced a challenge with the adoption of its Qrew HR interview management software. Their native help tool, Zoé, was dependent on the R&D team, which hindered the creation and updating of support materials for users. To improve the user experience and customer satisfaction, QuickMS sought a new solution from the vendor Knowmore.

Knowmore implemented its K-NOW Digital Adoption Platform to replace the existing tool. This allowed QuickMS's support teams to quickly and autonomously create targeted help content, such as informational pushes and field-specific guidance. The integration was completed rapidly, with the first K-NOW help files published for over 10,000 users within weeks. This new solution improved user satisfaction and enabled more comprehensive use of the Qrew software.

QuickMS

Chloé Santos Cottin

Product Manager