Case Study: Orange optimizes advisor training with Knowmore’s simulated school base

Orange replaces the order-taking school base with a simulated school base

Orange, a major telecommunications company, faced a challenge in training its 5,000 customer advisors on the complex OMEGA application. With 500 new users to train annually, their traditional classroom-based method was restrictive, costly, and could not demonstrate the entire end-to-end process due to system interfaces.

The vendor Knowmore implemented a simulated school base that reproduced dozens of OMEGA's business processes with 100% realism. This solution eliminated database constraints, allowed for full end-to-end process training, and provided infinitely replayable scenarios. The immediate gains for Orange included significant financial and environmental savings and a greatly optimized training experience.

Orange