Case Study: Orange achieves real-time digital adoption support with Knowmore's K-NOW

Orange - Customer Case Study

Orange, a major telecommunications company, needed to simplify the user experience and provide real-time guidance for its employees across a wide range of internal applications. The company partnered with vendor Knowmore and implemented its K-NOW Digital Adoption Platform to offer just-in-time support and reduce training and support costs.

The solution from Knowmore was seamlessly integrated into over 110 different business applications, acting like a GPS to guide users with contextual advice. This implementation has been highly successful, significantly improving digital adoption across the enterprise. Orange recognized the value of the partnership by awarding Knowmore its Digital Coaching Trophy, and the platform continues to be deployed in new areas of the business.

Orange

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Orange