Case Study: HSBC achieves a smooth Secure Key authentication launch with Knowmore's K-STUDIO Simulator

HSBC launches new Secure Key authentication system

HSBC, a leading global bank, was launching a new Secure Key authentication system and feared a high risk of customer attrition. To ensure a successful strategic launch, they needed to mobilize, train, and communicate effectively with both staff and customers. They partnered with Knowmore to address this challenge.

Knowmore implemented its K-STUDIO simulator to create a realistic authentication training experience. This solution was used to train 4,300 branch staff and was also published on the public website for customers, helping them practice and feel reassured. This deployment by Knowmore ensured a smooth and secure transition for the bank's users during the launch.

HSBC