Case Study: ACMS improves member adoption and employee data management with Knowmore's K-NOW

ACMS Supporting its members on a new Web Portal

The occupational health specialist ACMS faced the challenge of ensuring its members successfully adopted a new web portal for managing employee information. With members logging in only a few times per year, traditional training was impossible, creating a high risk of abandonment. To overcome this, ACMS partnered with vendor Knowmore.

Knowmore implemented its K-NOW GPS Application to guide members through real-life tasks like navigation and data entry directly within the portal. This solution led to the successful rollout of declaration campaigns. The results included a reduction in peak workloads and data entry errors, saving members time and increasing their satisfaction, while ACMS gained the ability to track usage through anonymized statistics.

ACMS