Case Study: San Francisco Municipal Transportation Agency accelerates digital transformation with KnowledgeLake

San Francisco Municipal Transportation Agency - Customer Case Study

The San Francisco Municipal Transportation Agency (SFMTA), a government agency overseeing ground transportation in San Francisco, wanted to reduce its heavy reliance on paper records, improve file storage and retrieval, and meet retention requirements. Although it already used SharePoint, SFMTA needed a way to add scanning, indexing, and search capabilities to make its digital transformation a reality, so it turned to KnowledgeLake.

KnowledgeLake expanded across SFMTA’s departments and integrated directly with SharePoint, providing browser-based document management, intelligent search, and metadata-driven retrieval. The result was a streamlined digital workflow that reduced manual tasks, reclaimed valuable office space by eliminating physical file storage, and helped staff focus on higher-value work.

San Francisco Municipal Transportation Agency

Virdis Gamble

Productivity Services Manager