Case Study: Royal Veterinary College achieves better value and saves time with KnowledgeBus

The Royal Veterinary College unlocks four days a month with best practice benchmarking

Royal Veterinary College, one of the world’s leading specialist veterinary institutions, wanted to reduce the burden on its Library and Information Services Division (LISD), whose helpdesk team was spending up to a day a week handling IT procurement enquiries and administration. The college also struggled to keep up with changing product availability and pricing, making it difficult to secure the best value on IT purchases. To address this, it turned to KnowledgeBus for an IT benchmarking application.

KnowledgeBus provided a CIPS accredited online benchmarking and spend analysis tool that compares purchases against daily trade guide prices and stock levels across a wide product database. The solution helped Royal Veterinary College negotiate better supplier margins, including cutting a quoted £14,000 video conferencing purchase by £1,600, and the school says it has more than paid for itself through savings. It also freed up around four days per month of helpdesk time, allowing staff to focus on core technical work, while enabling non-IT administrative support to handle routine purchasing.

Royal Veterinary College

Dan Messum

IT & Development Manager