Case Study: Royal Borough of Kingston & London Borough of Sutton achieves IT procurement savings and transparency with KnowledgeBus

Royal Borough of Kingston & London Borough of Sutton - Customer Case Study

The Royal Borough of Kingston and London Borough of Sutton’s shared Digital & IT service needed a better way to manage procurement across 15 entities, multiple supplier bases, and inconsistent pricing, lead times, and product standards. Working with KnowledgeBus, the team sought a benchmarking and spend analysis tool to improve visibility, reduce tactical admin work, and validate whether they were getting good value from suppliers.

KnowledgeBus provided a web-based benchmarking solution and a detailed spend analysis of more than 100 IT products, helping the councils identify overspend, improve supplier performance, and tighten control over stock, pricing, and lead times. With KnowledgeBus, the team reduced supplier margins, avoided dead stock and deal registration issues, supported a £1.4 million Chrome and peripherals tender, and rolled out more than 4,000 units in 3 months; they also said the refresh would likely have taken 30–40% longer without KnowledgeBus.

Royal Borough of Kingston & London Borough of Sutton

Jason Sam-Fat

Digital & IT Commercial Manager