Case Study: Britannia Hotels achieves best-value IT procurement with KnowledgeBus

Britannia Hotels - Customer Case Study

Britannia Hotels, the UK’s largest national independent hotel group with 47 properties and over 10,000 bedrooms, needed a better way to control IT procurement costs. Its small IT team was buying infrastructure such as PCs, printers, and cables through an unstructured, time-consuming process, and the company wanted reassurance that it was consistently achieving fair market prices and best value.

KnowledgeBus provided Britannia Hotels with a CIPS-accredited online procurement tool that compares supplier pricing and stock against live trade guide data, generates RFQs, and tracks market movements. With KnowledgeBus, Britannia Hotels reduced duplicated effort, saved time, improved auditability, and gained confidence that it was negotiating from a position of knowledge; the company also identified overpricing on smaller items such as cables, where mark-ups could be as high as 30%.

Britannia Hotels

Andrew Ryan

Purchasing Manager