Case Study: Puget Sound Energy achieves stronger compliance and 56% higher retention with Knowledge as a Service

PSE - Customer Case Study

Puget Sound Energy (PSE), a large power utility in Washington, faced significant challenges with semi-annual compliance audits for infrastructure protection and data privacy. The company was consistently receiving multi-million dollar fines for non-compliance and needed to close a critical training retention gap among its remote workforce. To address this, they turned to the vendor Knowledge as a Service and its Ringorang platform.

The Ringorang solution delivered a micro-learning gaming program to over 200 employees over three weeks. This approach resulted in a 56% increase in knowledge retention compared to standard training. Crucially, employees trained solely with the Ringorang platform performed as well as those who received combined training, and PSE received no fines for non-compliance among the participants, demonstrating the direct and measurable impact of the Knowledge as a Service solution.

PSE