Case Study: Pack Up + Go streamlines operations with Knowi

Pack Up + Go unifies operations for 40,000+ travelers with Knowi

Pack Up + Go, a surprise vacation planning company, faced operational challenges after the discontinuation of their analytics platform, Chartio. Their rapid growth to serving over 40,000 travelers made manual data management in spreadsheets and their custom CRM unsustainable. They urgently needed a new solution to unify their data and provide visibility across customer service, marketing, and their social impact goals.

By implementing Knowi, the company connected its data sources into unified, real-time dashboards. The Knowi platform enabled non-technical teams to independently track KPIs, optimize marketing campaigns, manage 24/7 customer support, and monitor their goal of recommending 20% women and minority-owned businesses. This resulted in operational visibility across all departments for their 40,000+ travelers and tracking across 30,000+ small business recommendations.

Pack Up + Go