Case Study: South Ayrshire Council improves network security and reduces costs with KnowBe4 Prevent and Defend

South Ayrshire Council boosts suspicious email reporting across 1,000 users with KnowBe4

South Ayrshire Council, a government body in Scotland, faced challenges with a complex and expensive separate secure network and needed to mitigate the risk of accidental data breaches. Their previous phishing simulation tool had limited success in changing user behavior. To enhance security awareness and reduce complexity, they turned to the vendor KnowBe4 and its products, Defend and Prevent.

KnowBe4 implemented its Defend solution to protect against inbound phishing threats and its Prevent solution to mitigate outbound data loss. The adoption was smooth, and the tools successfully improved the entire network's security infrastructure to a higher standard. KnowBe4's solution led to a measurable increase in user reporting of suspicious emails across the 1,000-user network and provided the data governance team with analytics to identify risks. This resulted in a reduction of costs compared to the previous approach and allowed the council to demonstrate a serious commitment to data security.

South Ayrshire Council