Case Study: Software Manufacturer and SaaS Provider cuts simulated phishing failures from 16.1% to 1.7% and builds a comprehensive security culture with KnowBe4

Software Manufacturer and SaaS Provider - Customer Case Study

Software Manufacturer and SaaS Provider, a Munich-headquartered group with 12+ subsidiaries and 400+ employees, faced a growing phishing threat—exacerbated by AI-driven attacks—and needed to establish a comprehensive security culture. To close gaps in continuous training and simulated phishing, the organization selected KnowBe4’s security awareness training and simulated phishing platform to proactively harden employee defenses.

KnowBe4 delivered a baseline phishing test and deployed its training platform (initially manual in Q3 2022, largely automated since 2023), integrating features like Phish Alert Button, Weak Password Test, Smart Groups and Microsoft Entra ID sync. The result was a drop in users failing simulated phishing from 16.1% to 1.7%, over 50% employee uptake of non-mandatory training, high training acceptance, and actionable feedback that uncovered policy and system weaknesses—measurable improvements driven by KnowBe4’s solution.