Case Study: Softcat achieves reduced phishing risk and streamlined security awareness with KnowBe4

Softcat prevailing over cybercrime with KnowBe4

Softcat, a leading UK technology reseller with 1,300+ employees and more than 12,300 customers, faced heightened phishing risk — handling up to 50,000 inbound emails daily and discovering via a KnowBe4 baseline phishing test that 12% of staff were susceptible to phishing. Training had been ad hoc and often missed during onboarding, while frequent third‑party business email compromises amplified exposure.

Softcat deployed KnowBe4’s security awareness training platform, using role‑specific content, automated reminders, and customizable phishing templates; the programme was live in under two months and was supported by KnowBe4’s responsive customer service. The solution cut administrative overhead, increased employee engagement with security training, and equipped Softcat to run realistic phishing campaigns and drive down the 12% baseline susceptibility.

Softcat

Mark Overton

Head of Information Security