Case Study: ProTech Systems Group, Inc. achieves a drop in phishing click rates and stronger client security with KnowBe4

ProTech Systems Group, Inc - Customer Case Study

ProTech Systems Group, Inc., a Memphis-based managed service provider and value-added reseller serving SMBs, needed a way to reduce employee susceptibility to phishing and add security awareness services to its security stack—something it did not offer before Q4 2015. The company selected KnowBe4 and its security awareness training and simulated phishing platform to address that gap.

By running KnowBe4-powered simulated phishing and training for about 10 client companies (roughly 7,000 users) each month, ProTech reduced generic phishing click rates from about 20% to consistently below 5% after several months, and uses KnowBe4’s reporting to quantify client risk and package managed phishing services that drive revenue and improve security culture. KnowBe4’s easy-to-use platform and support made these measurable improvements possible.

ProTech Systems Group, Inc

Brian Baird

Director of Security Services