Case Study: Neoway achieves a security-aware culture with KnowBe4

Neoway - Customer Case Study

Neoway, a Brazilian market leader in big data analytics and AI, faced growing cyber risk as it scaled from a startup mindset to an enterprise with hundreds of employees. Concerned about phishing and low reporting rates, Neoway’s InfoSec team, led by CISO Flavio Costa, turned to KnowBe4 for security awareness training, simulated phishing, and related services.

KnowBe4 implemented a monthly training program, frequent simulated phishing tests, PhishER for triage/automation and the Virtual Risk Officer for risk dashboards. As a result, Neoway’s phish‑prone percentage dropped from 20% to 3%, click-to-report metrics improved (from 150:10 to 6:300), the team runs hundreds of monthly phishing tests, and costs were reduced by eliminating per‑campaign fees — all driven by KnowBe4’s platform and services.

Neoway