Case Study: Listrak achieves reduced phishing risk and saves nearly a month of IT work annually with KnowBe4 PhishER

Listrak Uses the KnowBe4 Platform to Reduce Phishing Risk and Save IT Nearly a Month of Work Annually

Listrak, a cross‑channel marketing platform serving more than 1,000 retailers and brands with roughly 400 employees, needed to maintain a strong security culture while reducing the workload on its information security team. A long-time KnowBe4 customer, Listrak uses KnowBe4’s Kevin Mitnick Security Awareness Training and the Phish Alert Button and added KnowBe4’s PhishER SOAR platform to strengthen phishing defenses and streamline incident handling.

KnowBe4 implemented a combined program of ongoing awareness training and PhishER automation (including PhishML and PhishRIP), which reduced the number of suspicious emails requiring manual investigation from about 70 to 20 per month. That drop saves at least 12.5 hours of IT time monthly (nearly a month of work per year), helped maintain a low employee Phish‑prone Percentage of 4.9%, and improved overall security engagement through engaging KnowBe4 content like “The Inside Man.”

Listrak

Steven Armstrong

IT Manager