Case Study: Aptum Technologies achieves 99% proficiency assessment completion and a stronger cybersecurity culture with KnowBe4

KnowBe4 Helps Physical Security Manager Improve Cybersecurity Culture

Aptum Technologies, a global hybrid multi-cloud managed service provider with fourteen ISO 27001 certified data centres and nearly 500 employees, needed to strengthen its security culture and meet multiple compliance audits (SOC 1, SOC 2, ISO, PCI). Kathleen Joseph, Physical Security Manager at Aptum Technologies, was tasked with finding a year‑round, security-specific awareness platform and chose KnowBe4’s Automated Security Awareness Program.

KnowBe4 delivered a smooth implementation supported by a dedicated customer success manager, rolling out simulated phishing campaigns, a seven‑area security proficiency assessment, varied training content, gamification badges and manager notification reminders. The program achieved strong adoption across Aptum’s team, with a 99% completion rate on the proficiency assessment and low‑90s completion rates on other courses, enabling Aptum to tailor ongoing, department‑specific training and bolster its compliance posture.

Aptum Technologies

Kathleen Joseph

Physical Security Manager