Case Study: West African Energy Giant cuts phish-prone rate from 70% to under 10% and builds security evangelists with KnowBe4

Energy Giant and KnowBe4 Nearly Eliminate Click Rates and Build Security Evangelists

African Energy Giant, one of the largest integrated energy organizations in West Africa, faced a critical human-risk problem: a company assessment showed nearly 70% of security incidents were caused by human error and internal communications hadn’t improved behavior. The organization evaluated KnowBe4’s Security Awareness Training platform and simulated phishing tests after a workshop and chose KnowBe4 to build a sustained, user-focused awareness program.

KnowBe4’s platform (deployed to 5,000 users with integration support from Solvitur Systems) delivered targeted monthly trainings and quarterly phishing simulations, plus the Phish Alert Button for easy user reporting. The results: Phish‑prone Percentage fell from 70% to 25% in four months and to under 10% within a year, users now report about 140 suspicious emails per month, and employees have become security evangelists — with further KnowBe4 tools (like PhishER) planned.