Case Study: Depop reduces phishing susceptibility by 20% and transforms security awareness with KnowBe4

Depop - Customer Case Study

Depop, the peer-to-peer global fashion marketplace with over 27 million users and 300+ employees, needed to strengthen its security posture after an audit and build a roadmap that prioritized documented policies and company-wide security awareness. Head of Information Security Pedro Borracha faced a busy workforce that treated training as optional, so he evaluated options and chose KnowBe4’s security awareness training platform (including its ModStore and simulated phishing tools) to make cybersecurity training part of employees’ regular work.

KnowBe4 delivered role- and department-customized training, simulated phishing campaigns, gamified leaderboards, and executive reporting, backed by responsive customer success support, and is now embedded in Depop’s security roadmap. The results were tangible: 81 policy acknowledgements in just over an hour, a drop in Phish-Prone percentage from a 29% baseline to 17% in January and 9.8% in February, and an overall 20% reduction in people falling for phishing within eight months.

Depop

Pedro Borracha

Head of Information Security