Case Study: City of Sarasota cuts phishing risk and improves security awareness with KnowBe4

City of Sarasota cuts phishing-prone users from 30% to 4.1% with KnowBe4

The City of Sarasota, a civic organization in Florida, faced a challenge with its existing security awareness training vendor. The incumbent was expensive, had a clunky console, and could not support the city's hybrid environment of webmail and mobile devices. Seeking a more flexible and cost-effective solution, the city's IT director, Herminio Rodríguez, turned to the vendor KnowBe4 for its Security Awareness Training product.

KnowBe4 implemented its training platform seamlessly across all devices, which included an initial kick-off for all employees and integration into the new hire onboarding process. The solution included engaging training modules and the Phish Alert Button, which empowered employees to report suspicious emails. This partnership yielded significant, measurable results: the city's Phish-prone Percentage was reduced from 30% to 4.1%, drastically improving its security posture.

City of Sarasota