Case Study: Shields Health Solutions stops advanced phishing and prevents data loss with KnowBe4

KnowBe4 transforms email security at Shields Health Solutions

Shields Health Solutions, a leading pharmaceutical organization, needed to protect sensitive patient data for a largely remote workforce after discovering gaps in Microsoft 365 and traditional secure email gateways. To close those gaps and provide in-the-moment user prompts without disrupting workflows, Shields turned to KnowBe4 and its Cloud Email Security platform.

KnowBe4 deployed its Cloud Email Security (Defend™, Prevent™, Protect™) across 2,000 users, integrating with Microsoft 365 to detect, remediate, and warn users about advanced inbound and outbound threats. In a 90‑day period KnowBe4’s Defend identified and neutralized 1,491 phishing emails that bypassed Microsoft 365 (743 from compromised accounts) and Prevent stopped 82 potential data‑loss incidents, while Defend’s banners and Prevent prompts drove a dramatic drop in click rates and improved overall email security posture.

Shields Health Solutions

Rob Fountaine

Principal Security Engineer