Case Study: athenahealth achieves a stronger security posture and increased training engagement with KnowBe4

How athenahealth Strengthens Their Security Posture While Lowering Risk

athenahealth, a Boston-based provider of EHR, practice and RCM solutions, needed to strengthen its security culture and scale awareness training across a growing workforce. Gretchen Anderson, program manager for athenahealth’s security training, faced low engagement, limited high‑quality content, and cumbersome assignment and tracking with prior platforms, so the team sought a reliable, engaging solution from KnowBe4 — using the KnowBe4 security awareness platform and its assessments (Security Awareness Proficiency Assessment and Security Culture Survey).

KnowBe4 delivered an accessible, easy-to-implement platform with captivating, gamified e‑learning, role‑relevant assignments, and assessment tools that simplify targeting and tracking. As a result, athenahealth saw improved training completion rates, higher user engagement (from entry level through the C‑suite), and a measurable shift toward a security‑first mindset, with KnowBe4 making deployment and follow‑up far easier for Anderson’s team.

athenahealth

Gretchen Anderson

Program Manager, Information Security