Case Study: Best Practice Software achieves faster case handling with Knosys KnowledgeIQ

KnowledgeIQ helped create a single source of truth knowledge repository for Best Practice Software

Best Practice Software, a medical software company in Australia and New Zealand, needed a better way to manage knowledge across multiple product support teams. Existing internal knowledge bases had become fragmented, making it hard for staff to find product-specific and shared information quickly, so the company turned to Knosys and its KnowledgeIQ platform to create a single source of truth.

Knosys implemented KnowledgeIQ as a flexible, cloud-based knowledge management solution with separate sites for each product and a shared site for universal information. This improved search and access to relevant content, supported remote working, and helped reduce case handling times from 8 days to 2.6 days. Best Practice Software said the platform improved team confidence, efficiency, and service delivery.

Best Practice Software

Michael Toulson

Best Practice Software