Case Study: Smackin scales affiliate onboarding and customer insights with KnoCommerce

How Smackin’ Onboarded 100s of Affiliates and Scaled with KNO Insights

The eCommerce brand Smackin' faced the challenge of moving beyond viral social media fame to deepen customer connections and gain actionable insights to guide its product and marketing strategy. To achieve this, they partnered with the vendor KnoCommerce to implement its post-purchase survey tools and data analysis capabilities.

KnoCommerce’s solution enabled Smackin' to deploy tailored post-purchase surveys, which gathered critical customer feedback and seamlessly onboarded new affiliates. The results were significant; KnoCommerce helped Smackin' onboard hundreds of new affiliates in just one month, shape its future product roadmap based on direct customer requests, and gain data-backed insights that improved ad strategy and content ROI.

Smackin

Max DeWolf

Director of eCommerce